Terms and Conditions
SALES, REFUND, & SHIPPING TERMS AND CONDITIONS (“TERMS")
U.S. Sales and Refund Policy
Hello and welcome to the #CloneQuest family! Thanks for shopping at CloneQuest. We appreciate the fact that you like to buy nutrients that will help you feed your plants effectively and efficiently. We also want to make sure your experience exploring, evaluating, and purchasing our products matches the ease our tools give you and your plants whether you’re at the CloneQuest Online Store or on the phone with a CloneQuest representative.
As with any shopping experience, there are terms and conditions that apply to transactions at the CloneQuest Store. We’ll keep this brief so you can get back to your plants. The main thing to remember is that by placing an order at the CloneQuest Store, you agree to the terms set forth below.
Standard Return/ Exchange Policy
At our core we believe you will be thrilled with the tools you purchase from CloneQuest. That’s because the CloneQuest team goes out of our way to ensure all our products are designed and engineered to give you and your plants what you need to grow. We understand, however, that sometimes a product may not be what you expect it to be. If that happens, we want you to know what to do;
- #TeamCloneQuest works on being perfect, however if for some reason you receive the wrong item or a broken tool, you can process a return within 15 days, Simply go to our Returns drop down menu. Make sure to include your order number in all communication.
Refunds can be made up to the point where they are shipped. Once they are shipped no refunds or exchanges will be accepted. No exceptions.
Pricing and Price Reductions/Corrections
CloneQuest reserves the right to change prices for products displayed at/on the CloneQuest Store at any time, and to correct pricing errors that may inadvertently occur. Should CloneQuest reduce its price on any item after your purchase we are unable to price match retroactively.
Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
CloneQuest may, in its sole discretion, refuse or cancel any order and limit order quantity. CloneQuest may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify CloneQuest’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The CloneQuest Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If CloneQuest cancels an order after you have already been billed, CloneQuest will refund the billed amount.
Shipping & Delivery
CloneQuest Shipping includes a 7% Shipping and 3% Handling Fee. Plus CloneQuest uses discreet packaging to deliver your order. We work with the best carriers in the business to make sure your order gets to you on time. From our Secure Checkout page you'll see your item description, price and delivery location. Orders are processed & shipped within 2 business days (M-F 9am-5pm PST). Once your order has been shipped you will receive an interactive email with tracking information.
Since the actual delivery of your order can be impacted by many events beyond CloneQuest’s control once it leaves our warehouse, CloneQuest cannot be held liable for late deliveries. We will, however, always work with you to ensure a smooth delivery.
We want you to be able to utilize your CloneQuest tools in your garden as soon as possible. Preordering today means you have reserved your spot in line when backordered items arrive at our warehouse. If an item in your order says it is backordered, you will receive it in a maximum of 4 weeks. However, keep in mind that’s a maximum. If we receive it sooner, you will have it sooner because our pre-orders are our top priority. Once your backordered item has been shipped out to you from our warehouse, you will receive an email with interactive tracking information.
U.S. Shipping Only
Products purchased online from CloneQuest will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.